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Privacy Policy

 Data Privacy

 

Introduction 

Palmyra ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit or use our platform. We are fully compliant with the European Union General Data Protection Regulation (GDPR) and other applicable EU data protection laws. 

 

1. Data Controller 

Palmyra acts as the Data Controller for your personal data. If you have any questions or concerns regarding the processing of your data, please contact us: 

Palmyra 

Email: contact@palmyra.software 

Website: palmyra.software 

2. Information We Collect 

We collect personal and non-personal information to provide and improve our services. 

Personal Data 

We collect personal data only when voluntarily provided. This may include: 

  • Full name 
  • Contact details (email address, phone number, physical address) 
  • Professional information (job title, company name) 
  • Account credentials (username, password) 
  • Payment information (credit card or bank details, where applicable) 
  • Communication preferences 

Non-Personal Data 

We may also collect non-personal data, including: 

  • Browser type and version 
  • IP address 
  • Device and operating system 
  • Cookies and analytics data 
  • General website usage statistics 

 

3. How We Use Your Data 

We process your personal data for the following purposes: 

  • To provide, operate, and improve our services 
  • To communicate with you regarding service updates, support, or marketing materials 
  • To fulfill contractual obligations 
  • To process payments and transactions 
  • To comply with legal obligations and regulatory requirements 
  • To prevent fraud or unauthorized access to our platform 
  • To analyze website performance and user behavior for continuous improvement 

If you are our customer or have accepted our Terms and Conditions (T&C), you explicitly agree to any type of data processing necessary to fulfill our obligations under the contract, improve our services, and other commercial purposes. 

4. Legal Basis for Processing 

Under the GDPR, we process personal data based on: 

  1. Consent: Where you have given clear consent for us to process your personal data. 
  2. Contractual Necessity: To fulfil a contract with you or take steps at your request before entering a contract. 
  3. Legal Obligation: To comply with legal or regulatory obligations. 
  4. Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., to improve our services and for other commercial purposes), provided your rights do not override those interests. 

If you are a customer or have accepted our T&C, processing may include any data processing required to meet contractual obligations or provide our services. 

 

5. Data Sharing and Transfers 

We may share personal data with trusted third parties under strict confidentiality agreements: 

  • Service Providers: To support our operations, such as hosting, payment processing, and analytics. 
  • Regulatory Authorities: Where required by law. 
  • Business Partners: For joint service delivery, marketing, or any other commercial operation. 

6. Data Retention 

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. You may request deletion of your data at any time (see Your Rights below). 

 

7. Your Rights Under GDPR 

You have the following rights regarding your personal data: 

  • Right to Access: Request copies of your personal data. 
  • Right to Rectification: Request corrections to inaccurate or incomplete data. 
  • Right to Erasure: Request the deletion of your data. 
  • Right to Restrict Processing: Limit how we process your personal data. 
  • Right to Object: Object to data processing based on legitimate interests. 
  • Right to Data Portability: Request transfer of your data to another organization in a structured format. 
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent. 

To exercise these rights, please contact us at contact@palmyra.software We will respond to all requests within one month, as required under GDPR. 

 

8. Cookies 

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide tailored content. Cookies are processed in compliance with the ePrivacy Directive and GDPR. 

You can manage your cookie preferences through your browser settings or opt-out where required via our website's Cookie Consent Banner. 

For more information, visit www.allaboutcookies.org. 

 

9. Data Security 

We implement industry-standard security measures to protect your personal data, including: 

  • Encryption (SSL/TLS) for data transmission 
  • Access controls and authentication measures 
  • Regular security audits and assessments 

In the event of a data breach, we will notify the relevant Data Protection Authority and affected individuals as required under GDPR. 

 

10. Updates to This Policy 

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. Changes will be posted on our website, and where required, we will notify you directly. 

 

11. Contact Us 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: 

Palmyra 

Email: contact@palmyra.software 

Website: palmyra.software